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Job Title: Senior Product Delivery Manager (Core)
About Us:
Looking to make an impact by helping retail businesses succeed in today’s digital world? At Como, we empower restaurant and retail owners with the tools and insights they need for continuous growth. Our end-to-end customer engagement and revenue generation solution enables businesses to connect with customers, understand their behavior, and drive business success. As part of Heartland, a Global Payments Inc. (NYSE: GPN) company, we leverage innovative technology and data-driven insights to revolutionize customer engagement and loyalty. Join us on our mission to bring the technology behind online giants to retail and hospitality businesses.
Job description
As a Senior Product Delivery Manager you will be Partnering with Product, Engineering, QA, and Operations teams to ensure that products and processes run smoothly and have the data and tools needed for success. You will provide critical support by building systems to capture, review, and analyze usage information and other key data, which helps PMs make better-informed product decisions, and you will own the product delivery process to general availability of the products we release and its successful implementation with our customers.The tools & processes you will define will strengthen product communication, operations and sales product knowledge, and development in a high-growth organization.
Key Responsibilities:
Deliver maximum impact to our customers, and make sure we are doing the right things at the right time
Streamline collaboration and communication efforts between Product and Operations teams
Become a Knowledge expert that will serve as the focal point to the entire operations teams of our business partners around the world
Make sure knowledge is being transferred and maintained across all functions
Collaborate with stakeholders, including product managers, developers, quality assurance teams, and project managers, to plan release cycles and milestones
Continuously improve efficiency
Run the implementation and roll-out of products, ensuring all stakeholders are aligned on launch tasks
Required Skills and Experience:
3+ years experienced Product Operation/ Technical Program/Project Management (SaaS companies - an advantage)
Feel super comfortable in a technical environment using tools such as Kibana/Splunk/Swagger/Postman
Problem-focused and solutions-oriented, with extreme attention to detail and not afraid of rolling up sleeves to get things done
Have an understanding of all aspects of the product development lifecycle
Experience with Jira and Confluence - Must
Ability to understand flows and provide creative technical solutions.
Fluent English and excellent customer facing and communication skills (verbal and written)
Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Curious, independent, rigorous, and proactive kind of a person
Exceptional communication and interpersonal skills with an ability to create flawless and
Strong project management skills
