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About us
Through local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.
Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.
As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.
About the role
We’re looking for a Senior API Support Specialist to join our Premium Support Specialist Team at Global Payments AU/NZ. This role is crucial in providing high-level support to software development partners and merchants, ensuring seamless API integrations across our payment products and services.
What You’ll Be Doing:
- API Support & Troubleshooting – Be the go-to technical expert for API integrations, resolving issues efficiently and ensuring a smooth customer experience;
- Customer Engagement – Collaborate with software partners, merchants, and developers to optimise API functionality and enhance user experience;
- Documentation & Best Practices – Maintain clear, developer-friendly API documentation and contribute to ongoing improvements;
- Innovation & Security – Design and develop scalable, secure API solutions, staying ahead of industry trends and best practices;
- Collaboration – Work closely with product managers, development teams, and stakeholders to align API solutions with business needs.
About you
You are a curious and tech-savvy problem solver with a passion for APIs, customer experience, and troubleshooting complex technical challenges. You thrive on investigating issues, sharing insights, and creating seamless user experiences. Personable and analytical, you enjoy working closely with customers and stakeholders to optimise API functionality.
What you’ll bring:
- 4+ years of experience in API technologies or technical support;
- Strong REST API knowledge and troubleshooting expertise;
- Excellent customer service and communication skills – you’ll be working closely with partners and merchants;
- Ability to write and understand SQL queries for data analysis;
- Strong problem-solving and analytical mindset with a proactive attitude.
- Software development experience (preferred but not required).
- Experience in high-volume transactional environments is nice to have.
- Knowledge of PCI DSS compliance and enterprise software solutions however not essential.
Salary
The salary range for this role is $85, 000 - $90, 000 per annum + superannuation.
Our Benefits
Join a leading global technology brand that offers benefits you’ll actually value, including:
- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.
Ready to Apply?
If this role sounds right for you, we invite you to apply by clicking the Apply button. Please note you will be redirected to a Global Payments career page to submit your application.
For further information please email kristy.ward@globalpay.com
All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.
We respectfully ask that no recruiters contact us with regards to this role.
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