Description
Responsibilities
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Learn and master the AdvancedMD SAAS suite and grow knowledge continually.
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Answer client software inquiries via phone, chat, and email.
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Troubleshoot and research problems and leveraging knowledge base and technical manuals.
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When necessary, collaborate with Subject Matter Experts to help determine best-possible outcomes.
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Identify potential software bugs and document the steps to reproduce them.
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Maintain records daily for each customer ticket.
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Embody the culture of client success and owning the client experience.
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Own your contribution to the team.
Job Requirements:
Minimum qualifications:
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Minimum of one year of work experience in a medical office environment, customer service, IT, or support desk role.
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Must be available to work 8 hour shifts Mon-Fri between 6am-6pm MST.
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High School diploma or equivalent required.
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Excellent verbal and written communication skills, particularly phone and email correspondence.
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Ability to listen to and understand client issues and respond appropriately.
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Personal track record of being thorough, courteous and responsive in customer service.
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Ability to analyze information and use logic to address client issues and problems.
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Ability to work through difficult or emotional customer situations.
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Ability to assist with development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles).
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Basic computer skills.
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Professional in appearance and attitude.
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Ability to work independently and as part of a team.
