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Product Support Analyst II - ERP Integrations

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    • Remote, US, MA, Boston
  • Product Lifecycle
  • Full time
  • Nov 19 2023
  • MineralTree
  • Job ID: R0045934


This position is eligible to be considered for remote hiring anywhere in the USA

Summary of This Role 

We seek an energetic, motivated, and articulate team player to join the Product team as a Product Owner to manage the delivery of ERP integrations. The ideal candidate will be responsible for the delivery of the ERP integration roadmap while working cross-functionally with internal teams to maintain product excellence and release new features to benefit customers. Qualified candidates should be self-starters with proven track records of success and have an interest in joining a fast-paced software organization.

What Part Will You Play? 

  • Manage the delivery of ERP integrations (product development to product launch), ensuring execution is in line with a project plan, for small or moderately complex new product initiatives or existing product initiatives. 

  • Work closely with cross-functional teams, including engineering, design, sales, and customer success to ensure the successful development, launch, and adoption of the product. Complies with the established methodology for managing product strategy.

  • Manages the details of product backlog and ensures continual enhancements to existing products. 

  • Understand the ERP integration landscape and identify opportunities to improve product offerings and customer experience.

  • Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value propositions. Review research with product marketing to quantify value proposition for inputs and marketing collateral.

  • Develops business cases requiring minimal analytical skills for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.

  • Participates in product concept and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions. Documents workshop results in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties.

  • Supports the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the business unit strategy. Completes required documentation and provides design direction, testing support, and general assistance to the delivery team, as needed, during the execution phase of product development consisting of moderate complexities and scopes. 

What Are We Looking For in This Role? 

Minimum Qualifications

  • Bachelor's Degree 

  • Relevant Experience or Degree in Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree

  • Minimum 2 Years of Relevant Exp

  • Experience in similar business product services and/or external customer/market experience

  • Excellent communication skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders

Preferred Qualifications

  • Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology. 

  • Strong understanding of ERP systems, such as Oracle, Sage,  SAP, or Microsoft Dynamics, and experience integrating financial software products with these systems.

  • Experience working in an “empowered product team” structure.

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of the ERP integration sub-function and applying knowledge to meet goals, maintain relationships, and propose opportunities to expand the business.

  • Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts outside their own area of expertise.

This position is eligible to be considered for remote hiring anywhere in the USA


Join the MineralTree team

Product Support Analyst II - ERP Integrations

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.


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