Description
About Us
Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments
About the role
Are you an organised and detail-oriented professional with a passion for customer service and numbers? We are looking for a motivated Customer Support Agent with a focus on Accounts Receivable to join our team and provide exceptional support to our valued clients.
Key Responsibilities:
- Handle incoming calls and emails related to invoice or account queries, directing new clients to the sales team;
- Proactively follow up on outstanding and overdue invoices via outbound calls and emails;
- Investigate and resolve account queries for managed clients;
- Manage account suspensions, write-offs, and closures for unpaid accounts;
- Process potential client refunds and coordinate with stakeholders as needed;
- Provide reports and recommendations to key stakeholders, including finance and operations teams;
- Maintain strong relationships with key clients and internal departments to ensure a high level of service;
- Maintain accurate client data and assist with accounts receivable documentation;
- Assist with general client inquiries, plan changes, and provide administrative support as needed;
About you
You enjoy learning and thrive in fast paced customer centric environment. You are a team player and appreciate and practice transparency in the workplace. You work well in a team as well as autonomously and are eager to dive in and learn new things.
You will also bring:
- 1-2 years of experience in a similar customer support, accounts receivable or administrative role;
- Excellent administrative skills with high attention to detail;
- Strong mathematical and analytical skills;
- Ability to quickly learn new systems;
- Strong written and verbal communication skills, with a customer service focus;
- Great interpersonal skills and the ability to work collaboratively;
- Ability to work under pressure while maintaining accuracy and efficiency.
Our Benefits
We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.
We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.
Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.
We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.
We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.
Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.
We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.
We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.
Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.
Ready to Apply?
If you would like to discuss if this role is right for you, please APPLY NOW by submitting your CV.
All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.
We respectfully ask that no recruitment agencies contact us with regards to this role.
#LI-HYBRID
