Description
Reviews, researches, and informs customers of delinquent / past due accounts indebted to GP as outlined in the process to result in recovery.
Make, receive and assist with calls through assigned call center queue/s.
Manage and resolve a working list of all items in collection to Global Payments under a high stress environment.
Examine merchant accounts to determine the appropriate approach and follow established plans to collect the outstanding balance; negotiate (un)scripted payment options with delinquent customers while following various applicable regulatory requirements.
Assess vulnerabilities through effective investigation of accounts with existing debt/s and make effective decisions on future steps regarding collections to possible termination of the client relationship.
Reserve / release merchant funds where appropriate.
Process Electronic Funds Transfers (EFTS) and wires for merchants as needed.
Provides customer service to cardholders for basic customer inquiries and maintains the integrity of the client as well as the integrity of Global Payments.
Utilizes training, reference materials and instruction of more experienced peers to develop knowledge of the collections regulatory environment and has a working knowledge of the company and assigned client's policies and procedures.
Cross train with various areas of the Risk department.
Performs routine administrative functions (complexity increases proportionately with days balance outstanding) to include but not limited to answering emails received from internal and external customers within service level agreements while providing the best possible experience.
Perform write offs
Review and request supporting documentation where appropriate and demonstrate functional knowledge of skip tracing techniques.
Analyze trends that may expose Global Payments to further losses.
Issue debt-related demand letters.
Initiate closure of accounts with bad debt.
Other duties assigned
Required Qualifications:
High School Diploma or equivalent.
Detail oriented with the ability to comprehend numerical and financial data
Strong organizational skills and attention to detail
Outstanding problem solving skills with a high degree of confidence and professional maturity
Able to communicate verbally and in writing in a clear, concise and professional manner
Preferred Qualifications:
Associates or Bachelors Degree or
Six months previous collection experience
