Description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success, and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
In Greece we conduct business through EDPS, which is one of the leading FINTECH companies in Greece specializing in Payments Processing and Advanced Payment Solutions. Our goal is to be the go-to solution for large retailers across all sectors and offer cutting edge technology in order to accept and process electronic payments on both physical location (POS) and eCommerce environments.
For EDPS, we are currently seeking an enthusiastic Technical Customer Service Representative to join our team.
Summary of This Role
We are seeking a proactive and detail-oriented 2nd level Agent to join our support team. The role is primarily focused on providing 2nd level support to our client, manage, analyze and provide solutions in technical issues. The ideal candidate has a solid foundation in service management and a strong ability to communicate and collaborate with both technical and non-technical team members.
What Part Will You Play?
- Manage customer inquiries via phone and email.
- Handle incoming calls regarding technical issues
- Assist customers with POS products, Troubleshooting, Connectivity solutions
- Review, analyze and provide solutions in technical and transaction related customer issues
- Provide 2nd level support to end users, diagnosing and resolving technical issues.
- Co-operate with internal teams to investigate cases and get to the best solution for customers
- Prepare relevant documentation and participate in 1st & 2nd internal procedures.
- Escalate complex or unresolved issues to higher-level support teams
- Follow strict guidelines for data protection and customer privacy.
What Are We Looking For in This Role?
- Minimum of 2 years of experience in technical support for fixed services
- Previous customer service experience
- Ability to develop basic payments industry knowledge
- Basic ability to research issues and resolve customer inquiries
- Basic knowledge of Networks, hardware
- Customer-oriented approach with a focus on quality service
- Highly self-motivated team player with strong analytical skills
