Description
Responsibilities
Learn and master the AdvancedMD Software-As-A-Service (SAAS) suite and grow knowledge continually.
Answer client software inquiries via phone, chat, and email.
Identify potential software bugs and document the steps to reproduce them.
Troubleshoot and research problems and leveraging knowledge base and technical manuals.
When necessary, collaborate with Subject Matter Experts to help determine best-possible outcomes.
Maintain records daily for each customer interaction.
Embody the culture of client success and owning the client experience.
Own your contribution to the team.
Job Requirements
Minimum qualifications:
High School diploma or equivalent required.
Preferred typing speed of 40+ WPM
Minimum of one year of work experience in a medical office or call center environment, Customer Service, IT, or Support desk role.
Basic computer skills and ability to troubleshoot multiple browsers
Must be available to work an 8-hour shifts Mon-Fri between 6am-6pm MST.
Ability to analyze information and use logic to address client issues and problems.
Excellent verbal and written communication skills, particularly phone and email correspondence.
Ability to listen to and understand client issues and respond appropriately.
Personal track record of being thorough, courteous, and responsive in customer service.
Ability to work through difficult or emotional customer situations.
Ability to assist with development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles).
Professional in appearance and attitude.
Ability to work independently and as part of a team.
Preferred typing speed of 40+ words per minute.
