Description
Job Summary:
As an Associate Technical Service Support Representative, you will work directly with POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues.
Typical support calls are related to:
- Basic network connectivity
- Basic Windows user settings and configuration
- POS (point-of-sale) software application support
- Software Upgrades
- File sharing
Qualifications/Educational Requirements:
- At least 1 year technical and customer service experience, preferably in a call center environment.
- Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications, iOS products.
- Demonstrated ability to understand technical issues and troubleshoot technical issues with non-technical users.
- Demonstrated understanding of specialty retail operations and technology requirements. Prior experience in specialty retail strongly preferred.
- High School Diploma or equivalent required
- Amenable in shifting / rotational schedule
- Willing to work onsite in Vertis North, Quezon City
- Can start on JANUARY 27, 2025
Major Job Responsibilities/Duties:
- In a customer service call center, provide first-tier support for retail stores and restaurants using the client's point-of-sale software solutions.
- Resolve end-user issues through step by step instructions related to hardware, software and networking support.
- Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
- Log all support requests and escalations in ticketing system.
- Use remote connect capabilities to resolve issues when necessary
