Description
Drive results with a proven ability to achieve both team and individual goals consistently
Demonstrate sound judgment by independently monitoring a specified goal amount of alerts on a daily basis in order to identify high risk transactions and fraudulent processing activity.Monitor merchant authorizations, deposits and refunds to identify suspect transactions via RiskNet. Identify merchant accounts for credit referral or for further investigation
Verify information with card issuing banks
Validate suspicious transactions by contacting merchants and obtaining the necessary documents in arriving at a decision
Capture and hold funds according to guidelines as warranted. Recommend reserve release of merchant funds where appropriate.
Process electronic funds transfers and wires for merchants as needed
Liaise with the Investigations Team to gather information on suspect fraud transactions for timely action on referred cases
Focus on the customer first by educating merchants on company policies and procedures as they relate to preventing financial losses for the merchant while simultaneously mitigating losses for Global Payments
Provide quality customer service and subject matter expertise to all internal departments, Global Payments third party partners, independent sales organizations and also liaise with credit card issuers and financial institutions.
Required Qualifications
High School Diploma or equivalent.
Proven organizational, analytical and problem solving skills
Flexibility to work different shift schedules, including weekends and holidays
Strong analytical and decision making skills
High standards in professionalism and fostering positive customer experience
Ability to work independently while maintaining high level of accuracy
Ability to multitask in a complex environment
Adept in Google applications
Preferred Qualifications
Associates or Bachelors Degree
1 year of risk and fraud management experience
Career Path
Risk Analyst II
Process Leader
