Description
Summary of This Role
Responsible for selling merchant services offerings to businesses. Activities include pricing, customer segmentation, customer presentations, account sign-up and activation, and account management. Answers inbound customer calls regarding product and service information, and identifies upselling opportunities from such calls. Accepts orders, closes sales, maintains customer records, and completes required documentation.
What Part Will You Play?
- Manages a portfolio of clients for the company, typically with an annual net revenue value of $425,000 or more. Identifies revenue opportunities within assigned territories through communications to prospective clients, marketing programs and other activities as needed. Telephones prospects to identify appropriate contacts, qualifies and drives leads through the sales pipeline. Ensures suspect identification, planning, account qualification, and needs analysis at all prospect levels. Responds to customer requests for information and gives online presentations. Identifies and closes additional product and/or service sales with existing clients to further develop the client relationship. Manages client relationships and expectations during the sales cycle. Assists management by coaching and mentoring less experienced sales reps to build and/or improve knowledge of the company's product/service portfolio within the team and achieve stated revenue goals.
- Maintains existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently SalesForce.com. Keeps management informed of all activity, including timely preparation of reports.
- Remains knowledgeable and up-to-date on current product/service portfolio as well as changes and developments within the payments industry.
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- Typically Minimum 6+ Years Relevant Exp
- Related Experience
- Must be able to work from our office 2 days per week
Preferred Qualifications
- Typically Minimum 6 Years Relevant Exp
- B2B sales experience, cold calling sales experience, demonstrated successful performance in previous sales job
- Bilingual English and French preferred but not required
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Ensures tasks of team are competed in a timely manner.
- Job Complexity - Consistently works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Oversees a team and coordinates daily work covering multiple assignments.
- Supervision - Determine methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader.
- Industry Knowledge - Expert knowledge of the merchant payment industry
- Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
- Communication - Effective listener and communicator who is able to establish long lasting customer relationships
#LI Hybrid
