Description
Purpose
This role will focus on Operations and Support of various GMAS North America, Europe and Asia Pacific applications. This role will focus on monitoring the production and certification environment to ensure application SLAs are met.
Essential Duties
Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.
Will manage team releases, coordinate with internal customers on platform operations
Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.
Will assist in the creation and maintenance of Merchant Accounting Operations procedures and processes
Work on assignments requiring considerable initiative. Understand the implications of work and make recommendations for solutions.
Will be available to provide 24/7 on-call support for the Merchant Accounting System
Act as a mentor and leader for entry-level roles
Other Duties
Will establish and maintain critical relationships with internal and external customers to ensure work products are delivered promptly
Will drive initiatives, collaborate with other teams and resources
Required Qualifications
Bachelor’s Degree or relevant experience in place of education
Minimum four years of Relevant Experience
Information Technology Field and/or Bankcard Industry experience
Able to work days, Mon-Fri, 8 AM to 5 PM.
Must be available for 24/7 On-Call production support.
Google Suite experience
Merchant Accounting System (MAS) knowledge
Preferred Qualifications
Demonstrated ability working in a high volume, high availability environment
Competencies
Strong verbal and written communication skills.
Collaborates effectively with others
Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.
Ability to facilitate meetings and enable discussions that lead to resolution and communicate results.
Skills / Knowledge - Developing professional expertise in applying company policies and procedures to resolve various issues.
Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of various factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision - Normally receives general instructions on routine work and detailed instructions on new projects or assignments.
Risk Assessment - Ability to identify, communicate, and mitigate risk within technical solution designs
Industry Knowledge - Continued self-education as it relates to current or future roles within the team
Incident Response - Knowledge and skills to contribute to all phases of Incident Response.
