Description
Summary of This Role
Implementation Specialists are a part of our Client Onboarding team which focuses on delivering a smooth and easy starting experience to new clients. This role is both internal and external facing and responsible for integration, implementation, testing and training on our software within a 3rd party partnering software. You will be remotely assisting with all hardware and software provided by Global Payments Integrated as well as our solutions and services during and immediately following the implementation process. An Implementation Specialist is expected to understand computer and network functions enough to be able to identify and resolve complications that arise during configuration and testing.
Essential Duties
Integrate and implement software solutions, hardware and services for new client accounts
Remotely install Global Payments Integrated hardware and software
Setup and configure integrated hardware
Enter client processing account credentials into partner software
Configure integration with partner software
Test and confirm ability to perform all integrated features
Train clients on how to use integrated features and Global Payments Integrated reporting tools,use and best practices for online virtual terminal, credit card and ACH reporting, payment requests, and user creation based on their business needs,and setup, use and function of non-integrated, standalone EMV devices
Clearly and concisely document all client interactions according to department procedure, keeping detailed, accurate notes; update account statuses as needed.
Client First role. Help our clients understand the value, not just the function, of our software, solutions, and services
Receive and accept client feedback, coordinating with other departments as necessary to drive a continuous differentiated, positive experience for the client.
You will collaborate with internal partners to resolve client concerns
Work with clients post implementation to confirm go live, any additional training, and that they are aware of all the resources to help them be successful while partnering with Global Payments.
Training for the role
Six weeks of Training to help you be successful in the role.
The office address 2675 West 600 North, Lindon UT, 84042
Hybrid role. Three days in office, two at Home , working out of Lindon, UT office.
What Are We Looking For in This Role?
Required Qualifications
2-3 years of Implementations experience (or equivalent in technical support and client success)
Strong client service and professional skills over the phone
Have a servant mentality and be able to put the needs of the client first
The ability to communicate effectively in both written and verbal formats
Multitasking capabilities and strong attention to detail
Excellent logic, reasoning and decision making skills
Ability to quickly learn and adapt to changing technology
Ability to work under pressure, in a team environment
Ability to troubleshoot Windows and Apple based Operating Systems
Preferred Qualifications
Previous experience with SalesForce, Confluence, and G Suite
Understand the concepts around load balanced servers and distributed computing
Understand the concepts around Virtual Machines, how they are used and how setup varies when using a virtual machine.
Understanding of high level concepts around Terminal Services, Cloud Based Software and Software as a Service (SaaS)
Understanding of home/ business networks (wire and wireless) using multiple network technologies and consumer/business peripherals, such as switches, routers, modems, printers, etc.
Understanding of networking technologies TCP/IP, DNS, and firewalls
Understanding of internet connectivity using cable, DSL, satellite, dial-up
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
Pay for this role is $22.00 per hour.
The position listed in this requisition is ineligible for the referral bonus award program
This is a US Based role only.
This role is not does not support Visa Sponsorship.
