Description
Responsibilities:
● Act as the central coordination point for technical and business led projects, ensuring
that project deliverables and the needs of all stakeholders are met.
● Coordinate internal resources and third parties/vendors to deliver and execute flawless projects
● Typical projects include new partners, new products, changes and enhancements to
products or estates, functionality, features and services, large deployments, business processes, systems
and business tools, and industry changes.
● Manage full project life cycle from project scoping and objectives, business requirements
gathering, through to business readiness, implementation and post-implementation support and review
● Own and manage all aspects of project governance including detailed project plans,
management of risks and issues, including issue resolution and risk mitigation
strategies), project reporting and escalation
● Manage, control and report budget
● Ensure resource availability and allocation
● Conduct detailed business impact assessments and produce detailed project briefings
and communications for impacted stakeholder communities e.g. partners and their
merchants, direct merchants and internal teams
● Effectively manage changes through shifting business priorities, controlling project
scope, resources and timing as needed.
● Use appropriate tools to manage changes in project scope, schedule and costs
● Measure project performance using appropriate systems, tools and techniques
● Report to senior management, project boards and key stakeholders
● Manage the relationship with the partner and all stakeholders
● Establish and maintain relationships with third parties/vendors
● Create and maintain comprehensive project documentation
● Support the Deployment team with Weekly/Monthly reporting tasks
Skills & Qualifications
● Project management experience (minimum 2+ years)
● Proven track record of managing, delivering and coordinating diverse, multiple projects simultaneously to fixed deadlines (to internal and external stakeholders)
● Excellent communication skills including client-facing and at all levels of the organisation
● Ability to assimilate, critically evaluate and convey new information quickly
● Project management certification an advantage (PMP or Prince2)
● Third party / supplier management experience - Warehouse, Vendors, Distribution Centres, Retailers
● Experience of producing high quality project documentation - Project scheduling, tracking, Roll-out plans, Transition between Excel and Gsheets
● Flexibility to adjust to a dynamic work environment and ability to contribute to a growing team
● The ability to work with cross-functional teams internally and externally to achieve results - Customer support team, Tech support team, Partner onboarding team/Implementation delivery team, Partner service team, Migration team, Partner support team, Ecommerce, IT&D)
● A high level of attention to detail, excellent follow through, and reliability
● Experience engaging with people across a variety of levels with diverse backgrounds
