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GPN Brand Mastheads GP, TSYS

Associate Service Delivery Manager or Above

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    • Columbus, Georgia, USA
  • Client Advisory Services
  • Full time
  • feb. 21 2024
  • TSYS
  • ID de trabajo: R0048523


Summary of This Role

Accountable for the identification, development and delivery of Continual Service Improvement plans and initiatives to reduce operational costs and enhance operational efficiencies. Responsible for BAU Operational and Transition Readiness of significant events, including new client conversions, new products and services, and decommissioning of existing products. Ensures operational aspects of processing services are provided as required by the client contract and contractual obligations are met within a regulatory framework.

What Part Will You Play?

  • Responsible for the holistic operational management of multiple clients (depending on level of service complexity)
  • Through analysis and trending, identify and support the execution of continuous service improvement initiatives.
  • Manages services transition into BAU by working with the relevant business areas via stakeholder management, in the transfer of new clients, products and platforms on go-live.
  • Conducts regular service reviews with assigned clients, acting as a client advocate with multiple internal teams to address any service deficiencies.
  • Point of escalation where servicing needs are not met.

What Are We Looking For in This Role?

Minimum Qualifications

  • Bachelor's Degree
  • Relevant Experience or Degree in: No degree specified; combination of relevant professional training and/ or experience in lieu of degree accepted
  • Typically Minimum 6 Years Relevant Exp

Preferred Qualifications

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
  • Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
  • Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel.

Como contratamos

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Associate Service Delivery Manager or Above

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