Sales Operations Manager

Descripción

About Us 

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

Sentral, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,500 schools across Australia. 

About the Role

We are seeking a commercially focused Sales Operations Manager to play a critical role in executing our sales strategy. In this role, you will support the Head of Sales in enhancing efficiency across our sales team by gathering, analysing, and reporting on key data. Your insights will be instrumental in helping the team achieve revenue goals and refine sales processes for maximum impact.

You will collaborate closely with the Head of Sales, the broader sales team, and other leaders to provide key insights and execute both strategic and ad hoc projects. From managing our Salesforce CRM to developing sales materials and forecasting reports, your contributions will significantly influence internal and external conversations and drive overall business success.

Key Responsibilities:

• Oversee Salesforce CRM from a sales perspective, working closely with the Salesforce Administrator to drive improvements, deliver clear data, and implement reporting and automations for the sales team;
• Ensure alignment across sales processes within the CRM, driving governance and consistency across different teams;
• Extract and analyse data from various business databases, providing insights and recommendations to improve opportunity management and sales hygiene;
• Collaborate with the Head of Sales and Marketing Team to develop sales materials and aids, enabling the sales team to meet their KPIs;
• Partner with the Finance Team to develop accurate forecasting reports, continuously improving pipeline management processes for better accuracy, predictability, and qualitative insights;
• Support the analysis of sales team performance, identifying trends and opportunities for optimisation;
• Foster strong working relationships between Sales, Implementation, and Client teams, promoting teamwork and collaboration;
• Ensure compliance with relevant legislation, company policies, and procedures.
   

About you 

Global Payments is committed to Diversity, Equity, and Inclusion (DE&I), with our vision to be Champions of Inclusion. We are looking for a teammate who believes in this vision, engages in our collective culture and strives to understand our customers, their needs and solutions that contribute to their success. A team mate that collaborates, partners and can stand with us.

You are a confident and commercially savvy professional with a passion for sales operations and process improvement. You excel at building relationships and engaging with people, using your persuasive skills to influence change and bring others along on the journey. Your strong commercial acumen and deep understanding of sales operations will be key to driving results in this role.

What You’ll Bring:

• Proven track record in sales operations, with a minimum of 5 years of experience;
• Strong commercial acumen with a deep understanding of sales operations processes critical to driving results;
• Advanced proficiency in Salesforce.com;
• Solid understanding of sales techniques and processes;
• Excellent analytical and problem-solving skills;
• Exceptional time management and organisational skills, with a keen attention to detail;
• Ability to develop and maintain strong interpersonal relationships in high-performance environments;
• High emotional intelligence, enabling you to effectively challenge, direct, motivate, and coach salespeople;
• Experience in Business-to-Business (B2B) services environments and/or SaaS models (preferred but not essential).

Please note that you must have  

• Full work rights in Australia  
• Ability to obtain a Working with Children Check  
• Ability to obtain an Australian Federal Police Check  

Our benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured. 

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave. 

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees. 

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to apply?

If this role sounds right for you we invite you to Apply by using the APPLY button.   Please note you will be redirected to a Global Payments careers page to submit your application.

For further information please email kristy.ward@globalpay.com

We respectfully ask that no recruitment agencies contact us regarding this position.

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