Client Success Manager China

Team Client Experience
Location Shanghai, Shanghai, China
Position Type Full time
Reference Number JR0610657

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Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Client Success Manager to join our ever-evolving Enterprise Operations team and help us unleash the potential of every business.

What you’ll own

Ensure a positive and consistent relationship for an assigned portfolio of large enterprise clients.
Serve as primary point of contact to support problem resolution and ensure client retention.
Develop strong working relationships with assigned clients and Worldpay resources.
Collaborate effectively with your team and internal stakeholders, improving and challenging existing internal processes for the benefit of the customer.
Identify opportunities to grow our clients’ share of wallet through cross-sell of value-added services.
Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to service assigned accounts.
Other related duties assigned as needed.

What you’ll bring

Bachelor’s degree and 3-4 years of client support working experience.
The ability to establish and maintain effective working relationships, both internally as well as externally
Organizational and time management skills
Broad knowledge of Worldpay products and related services
A strong aptitude to analyze and solve problems
Prior banking or finance related experiences a plus.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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Client Success Manager China

Apply now

Our Benefits

Explore the benefits we offer in China

My Health
We offer access to medical coverage that supports the health and wellbeing for you and your family.
My Money
In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
My Lifestyle
We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.
My Family
FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Application steps

Submit Your Application

Here's where we'll learn a little about you, why you want to join Global Payments, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Globalpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Globalpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Globalpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Globalpayer.

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Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Ready to take your future global? Become a GlobalpayerReady to take your global? Become a Globalpayer

Find your career

Client Success Manager China

Job Description

My Health

My Money

My Lifestyle

My Family

My Time Off

Client Success Manager

Client Success Manager

Customer Service Representative

Ready to take your future global? Become a GlobalpayerReady to take your future global? Become a Globalpayer

Client Success Manager China

Job Description

My Health

My Money

My Lifestyle

My Family

My Time Off

Client Success Manager

Client Success Manager

Customer Service Representative

Ready to take your future global? Become a GlobalpayerReady to take your future global? Become a Globalpayer

Ready to take your future global? Become a GlobalpayerReady to take your global? Become a Globalpayer

Ready to take your future global? Become a GlobalpayerReady to take your global? Become a Globalpayer