Customer Success Officer

Team Client Experience
Location Santa Venera, Malta
Position Type Full time
Reference Number R0070967

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Customer Success Officer to join our ever evolving sales team within Global Payments Ltd. and help shape the future of global commerce.

What you’ll own

Serve as a point of contact for customers, building and maintaining strong, long-lasting merchant relationships, and addressing queries and complaints in a professional manner.
Monitor merchant performance and turnover, proactively offering products and solutions to improve retention and support account growth.
Provide rate offers in line with internal pricing policies and conduct credit and operational risk analysis linked to business opportunities.
Act as a link between merchants and the business by sharing feedback, enhancing products and services, and improving overall customer experience.
Ensure accurate handling of leads, regular reporting, compliance with internal policies and regulations (incl. KYC/AML), and delivery against performance targets.

What you’ll bring

1+ years of experience in a similar position
Excellent sales and negotiation skills at both internal and external level
High level verbal and written communication and presentation (Maltese and English)
Client oriented with excellent client service. Ability to interact with various customers at professional level. Understands the business, customer needs and financial implications and makes prudent decisions
Proficient in MS Word and Excel

It’s a bonus if you have

High level of business acumen and commercial awareness, together with an in-depth knowledge of card payment industry: players, services, technology, economics, regulation, trends, etc.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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Customer Success Officer

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Application steps

Submit Your Application

Here's where we'll learn a little about you, why you want to join Global Payments, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Globalpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Globalpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Globalpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Globalpayer.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Ready to take your future global? Become a GlobalpayerReady to take your global? Become a Globalpayer

Find your career

Customer Success Officer

Job Description

Ready to take your future global? Become a GlobalpayerReady to take your future global? Become a Globalpayer

Customer Success Officer

Job Description

Ready to take your future global? Become a GlobalpayerReady to take your future global? Become a Globalpayer

Ready to take your future global? Become a GlobalpayerReady to take your global? Become a Globalpayer

Ready to take your future global? Become a GlobalpayerReady to take your global? Become a Globalpayer