Senior Software Engineer

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Software Engineer to join our ever evolving ADS team and help shape the future of global commerce.

What you’ll own

As a Senior Software Engineer in Production Support, you will:

• Lead incident response and resolution for critical production issues, coordinating across teams to minimize downtime

• Design and implement monitoring solutions to detect and prevent production issues before they impact users

• Conduct root cause analysis on system failures and implement permanent fixes

• Optimize system performance through code improvements, infrastructure enhancements, and architectural refinements

• Develop automation and tooling to improve operational efficiency and reduce manual toil

• Mentor junior engineers and establish best practices for production operations

• Collaborate with development teams to ensure code quality, reliability, and performance before deployment

What you’ll bring

Minimum Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field

• 7+ years of software engineering experience with at least 2 years in production support or site reliability roles

• Strong proficiency in multiple programming languages (Java, Python, Go, C++, or similar)

• Deep understanding of distributed systems, microservices architecture, and cloud platforms

• Experience with incident management, troubleshooting, and problem-solving at scale

• Solid knowledge of database systems, caching technologies, and message queues

• Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines

• Strong written and verbal communication skills

• Bachelor's degree in Computer Science or related field (or equivalent experience)

Preferred Qualifications:

• Experience with major cloud platforms (AWS, GCP, Azure)

• Knowledge of observability tools (Control-M, Airflow, SSIS, ETC)

• Experience with infrastructure as code (Terraform, CloudFormation)

• Familiarity with security best practices and vulnerability management

• Track record of leading high-stakes incident response

• Open source contributions or public technical writing

• Experience with Machine Learning or data pipeline systems

It’s a bonus if you have

Technical Skills:

• Advanced debugging and diagnostics skills across multiple layers of the stack

• Proficiency in shell scripting and automation (Bash, PowerShell)

• Strong SQL and database query optimization experience

• API design and RESTful/gRPC architecture understanding

• Network troubleshooting and TCP/IP fundamentals

• Linux system administration and configuration management

Operational Excellence:

• On-call rotation readiness and ability to handle high-pressure situations

• Alert fatigue reduction and observability mindset

• Change management and deployment safety best practices

• Capacity planning and scalability thinking

• Blameless post-mortem facilitation

Soft Skills:

• Collaborative problem-solving with cross-functional teams

• Clear communication of complex technical concepts

• Ability to balance speed and quality in incident response

• Mentoring and knowledge-sharing capability

• Documentation and technical writing excellence

Domain Expertise:

• Understanding of SLAs, SLOs, and SLIs

• Cost optimization and resource efficiency

• Security incident response and vulnerability assessment

Operating Systems:

• Linux (Ubuntu, CentOS, Debian, RHEL) - Required

• Windows Server environments handling and troubleshooting - Required

Technical Languages:

• Python

• SQL

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative –
always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion
that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global