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Client Support Specialist - Inbound
- Team Client Experience
- Location Virtual, Queensland, Australia
- Position Type Full time
- Reference Number R0071394
Job Description
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Client Support Specialist to join our ever evolving Operations team and help shape the future of global commerce.
About the role
As a Client Support Specialist, you will play a pivotal role in delivering exceptional service to Global Payments’ clients. Acting as the first point of contact, you will resolve enquiries, manage issues, and build strong relationships to ensure clients gain maximum value from our payments solutions.
This role is ideal for a customer‑focused professional who enjoys problem solving, collaboration, and working in a fast‑paced, compliance‑driven environment.
Salary
The salary for this position ranges from AUD 67,000 to 70,000 per annum + superannuation.
What you'll be doing
- Act as the first point of contact for client enquiries, complaints, and requests via phone, email, and chat
- Investigate, resolve, and document merchant and partner issues using CRM/case management systems
- Build and maintain strong relationships with clients and internal stakeholders
- Provide expert support by maintaining a strong understanding of Global Payments’ products and services
- Collaborate with internal teams to deliver effective and compliant customer outcomes
- Manage refunds, direct debit setups and amendments, and maintain accurate client data
- Contribute to continuous improvement through client feedback, documentation updates, and service insights
- Support compliance requirements, training solutions, and general administrative tasks as required
What you'll bring
- Demonstrated experience in a similar client support or customer service role
- Excellent problem‑solving skills with strong attention to detail
- Ability to quickly learn and navigate new systems and technologies
- Strong written and verbal communication skills with a customer‑first mindset
- Excellent interpersonal skills with the ability to multitask effectively
- Proven ability to work under pressure in a collaborative team environment
- Sound understanding and appreciation of compliance and regulated environments
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
