Quality Control Specialist I

Ready to take your career global?

Great customer experiences start with quality. As a Quality Control Specialist at Global Payments, you’ll play an important role in ensuring every interaction reflects the high standards our clients and cardholders expect. Your insights will help strengthen service quality, improve performance and create better outcomes for customers around the world.

What you’ll own
- Drive service excellence by evaluating customer interactions against client defined quality standards and identifying opportunities to improve the customer experience.
- Deliver meaningful feedback that strengthens Customer Service Representative performance and contributes to higher quality outcomes for cardholders.
- Create visibility into quality trends by maintaining accurate scoring, reporting and performance tracking that informs business decisions.
- Influence continuous improvement by identifying recurring themes and opportunities that enhance service consistency and client satisfaction.
- Build strong partnerships with customer service teams to encourage quality focused behaviors and reinforce best practices.
- Contribute to client confidence by ensuring quality reviews are completed accurately, consistently and in line with established requirements.
- Strengthen operational effectiveness by supporting quality initiatives, reporting activities and process improvements that drive measurable results.
- Maintain service continuity by stepping in to address customer inquiries when needed, ensuring a positive and seamless experience.

What you bring
- High school diploma or equivalent.
- Strong attention to detail with the ability to evaluate information accurately and consistently.
- Effective verbal and written communication skills, with the confidence to provide constructive feedback.
-A customer focused mindset and a passion for delivering high quality experiences.
- Strong organizational skills and the ability to manage priorities while maintaining accuracy.
- Comfort working with business systems, reporting tools and standard computer applications.
- A collaborative approach and willingness to learn, grow and contribute as part of a team.

It’s a bonus if you have
- One to two years of experience in quality assurance, customer service, contact center operations or a related field.
- Knowledge of the Chile line of business and customer service environment.
- Experience analyzing performance trends and using data to identify opportunities for service improvement.

About the team
You’ll join a collaborative team where learning, development and continuous improvement are part of everyday work. Working closely with customer service teams and quality professionals, you’ll gain valuable experience, develop your expertise and contribute to a culture focused on excellence and accountability.
In this role, you’ll create opportunities to improve customer experiences, influence service quality through meaningful feedback and own the accuracy of quality evaluations that drive performance improvements. Your work will help strengthen client confidence, elevate service standards and support the future of commerce through exceptional customer interactions.

Our perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
A competitive salary and benefits package that recognizes your contribution
Opportunities to grow your skills and build your career within a global business
Access to learning, development and on-the-job experiences that expand your expertise
A supportive, inclusive team environment where your ideas and input matter
Time to give back through community and charity initiatives
A global employee assistance programme to support your wellbeing
Recognition through a global platform that celebrates your achievements

What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative — always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.