Manager, AP EC Premier Service

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Manager, AP EC Premier Service to join our ever-evolving eCommerce Operations & Merchant Services team and help shape the future of global commerce.

What you'll own

• Lead the implementation, onboarding, and in-life support experience for eCommerce merchants integrating with Global Payments’ Internet Payment Gateway solutions.

• Serve as a trusted advisor to merchants, helping them optimize payment acceptance strategies and achieve their business growth objectives.

• Provide technical consultation and support throughout the merchant lifecycle, including integration planning, testing, deployment, and production support.

• Facilitate merchant development and certification activities by providing sandbox environments, technical documentation, sample code, and troubleshooting assistance.

• Manage merchant communications, escalations, and stakeholder engagement to ensure a high-quality customer experience.

• Partner closely with Product Management, Development, Sales, and Operations teams to identify product gaps, recommend enhancements, and support new product launches.

• Drive continuous improvement initiatives, developing best practices, integration methodologies, process documentation, and operational standards.

• Conduct business reviews with merchants, presenting product updates, performance insights, and strategic recommendations to strengthen customer relationships.

• Support testing and validation of new gateway functions, digital commerce products, and emerging payment technologies.

• Build and maintain strong working relationships with merchants, service providers, business partners, and internal stakeholders across the APAC region.

What you'll bring

• Degree in Information Technology, Computer Science, Engineering, or a related discipline.

• 5–8+ years of experience in system integration, technical support, solution consulting, or merchant technical services, preferably within the payments, fintech, or eCommerce industry.

• Strong understanding of web technologies, including HTTP, TCP/IP, APIs, REST, SOAP, XML, and modern integration methodologies.

• Experience supporting eCommerce platforms, payment gateways, or digital payment ecosystems.

• Working knowledge of at least two of the following technologies: Node.js, Java, .NET, Python, PHP, SQL, MySQL, C/C++, Ruby, Linux/Unix, Windows Server, ASP, or similar technologies.

• Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues.

• Excellent verbal and written communication skills in English and Chinese.

• Ability to manage multiple priorities and stakeholder expectations in a fast-paced environment.

It's a bonus if you have

• Experience within merchant acquiring, payment processing, or digital commerce environments.

• Knowledge of mobile payment technologies, digital wallets, shopping cart integrations, and eCommerce platforms.

• Hands-on experience with Postman, scripting, API testing, and system debugging.

• Familiarity with Android and iOS payment-related integrations.

• Experience with relational databases, data analysis, and reporting tools.

• Project management or engagement management experience supporting complex client implementations.

• Additional Asian language capabilities.

• Think like a client: We care deeply about our clients’ success. We ask, listen and learn—curious to understand first. Our passion drives excellence in everything we set out to do.

• Act like an owner: We take accountability—working at pace to own our outcomes. We empower each other to make decisions and innovate to deliver impact.

• Win as one team: We value personal connections and diverse perspectives—moving forward together with clarity and determination to succeed.

About the team

The AP EC Premier Service team serves as a strategic partner to our eCommerce merchants across the Asia-Pacific region. We combine technical expertise, payment knowledge, and customer-centric service to deliver seamless integration experiences, ongoing support, and innovative digital commerce solutions. Our team plays a critical role in helping merchants maximize the value of Global Payments' technologies while enabling secure and scalable growth.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative—always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.