Associate, Customer Support

Ready to take your career global?

Every conversation is an opportunity to build trust and create confidence. At Global Payments, as an Associate Customer Suport you’ll deliver the support that keeps customers connected to their accounts and payments, helping them resolve issues quickly and continue with what matters most.

What you’ll own

- Deliver outstanding customer experiences by resolving payment and account inquiries with accuracy, empathy and confidence.

- Own each interaction from first contact through resolution, creating positive outcomes that strengthen customer trust and satisfaction.

- Build confidence in Global Payments products and services by providing clear guidance across multiple client programs and payment solutions.

- Make informed decisions by identifying customer needs, applying established processes and escalating complex issues when needed to achieve the best outcome.

- Maintain accurate customer information that enables seamless service and protects the integrity of account records.

- Strengthen service quality by applying compliance requirements, quality standards and client guidelines in every interaction.

- Grow your expertise across products, systems and payment solutions to expand your impact and deliver greater value to customers.

- Contribute to a collaborative team environment by sharing knowledge and maintaining the high service standards that define Global Payments.

What you bring

- A high school diploma or equivalent.

- At least two years of phone based customer service experience.

- Strong communication skills with the ability to build trust and explain information clearly.

- Sound problem solving skills and the confidence to make decisions within established guidelines.

- The ability to manage multiple systems while maintaining accuracy and attention to detail.

- A customer first mindset with a commitment to delivering positive experiences.

- The ability to adapt quickly, learn new products and thrive in a fast moving environment.

It’s a bonus if you have

- Experience supporting customers in the payments or financial services industry.

- Experience using Global Payments systems.

- Experience working across multiple client programs or high volume contact center environments.

About the team

You’ll join a collaborative team that values curiosity, ownership and continuous learning. As you expand your knowledge across multiple clients, products and payment solutions, you’ll build valuable experience with a global leader that’s shaping the future of commerce.

In this role, you’ll create positive customer experiences by delivering accurate, timely solutions across every interaction. You’ll own each conversation from first contact to resolution, build confidence in Global Payments services and strengthen customer loyalty through every outcome. Your work will help shape the future of commerce by making every payment experience simple, secure and reliable.

Our perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

A competitive salary and benefits package that recognizes your contribution

Opportunities to grow your skills and build your career within a global business

Access to learning, development and on-the-job experiences that expand your expertise

A supportive, inclusive team environment where your ideas and input matter

Time to give back through community and charity initiatives

A global employee assistance programme to support your wellbeing

Recognition through a global platform that celebrates your achievements

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative — always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.