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Client Support Specialist
- Team Client Experience
- Location Bucharest, Romania
- Position Type Full time
- Reference Number R0072902
Job Description
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for Client Support Specialist to join our ever evolving Client Support team in Romania within Global Payments and help shape the future of global commerce.
What you’ll own
Manage and resolve merchant and stakeholder inquiries, complaints, and support requests, ensuring a high level of client satisfaction.
Track, investigate, and drive support tickets to resolution while providing timely updates to clients and internal teams.
Process client documentation and maintain accurate records, data entry, and archiving in line with company procedures.
Collaborate with Sales and internal stakeholders to support merchant needs, claims, processing inquiries, and operational requests.
Ensure compliance with internal policies and service standards while delivering professional, accurate, and customer-focused support.
What you’ll bring
2+ years of experience in customer support, sales support, acquiring, or merchant services, with a strong understanding of client-focused operations.
Excellent written and verbal communication skills in English, with the ability to build positive relationships with customers and stakeholders.
Strong problem-solving and organizational skills, with the ability to prioritize tasks, manage deadlines, and drive issues to resolution.
A customer-oriented mindset, delivering accurate, professional, and high-quality service to both internal and external clients.
A collaborative and adaptable approach, combined with a willingness to learn, grow, and contribute to team success.
It’s a bonus if you have
A strong ability to partner with stakeholders and teams to understand needs and remove impediments, showing curiosity, empathy, and a clear focus on delivering value to clients and end users
Experience fostering high-performing, collaborative teams, ideally in cross-functional or distributed environments, promoting inclusivity, psychological safety, and a “one team” mentality
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
#LI-Dorotea Milas
