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Transformation Director

  • Team Client Experience
  • Location Alpharetta, Georgia, United States
  • Position Type Full time
  • Reference Number R0072975
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Job Description

Ready to take your career global?


Make your mark at one of the biggest names in payments. We’re looking for a Transformation Director to join our ever evolving Transformation Team and help shape the future of global commerce. In this role, you’ll play a critical part in driving successful client partnerships and delivering complex technology solutions that power seamless payment experiences worldwide. Your leadership will directly influence client satisfaction, revenue growth, and the successful delivery of innovative implementations—connecting business needs with scalable solutions that move our clients and Global Payments forward. This is an opportunity to lead with impact, collaborate across functions, and help define how we deliver value in a rapidly evolving payments ecosystem.

What you’ll own

  • Drive end-to-end delivery success for complex client implementations, ensuring outcomes meet revenue targets, timeline commitments, and client expectations.
  • Strengthen and expand client relationships by influencing executive stakeholders and creating opportunities for repeat business and long-term partnership growth.
  • Lead and empower cross-functional teams to deliver high-impact solutions, aligning priorities and resolving challenges to maintain momentum and achieve measurable results.
  • Own commercial outcomes by shaping Statements of Work (SOWs), negotiating terms, and ensuring alignment between client needs and profitable delivery.
  • Influence business strategy by identifying market opportunities, building business cases, and advancing new services or capabilities that accelerate growth.

What you’ll bring

  • Proven experience leading client-facing technology or professional services teams, with a track record of delivering complex implementations and driving client success.
  • Strong commercial acumen with demonstrated ability to manage budgets, negotiate contracts, and achieve revenue and profitability goals.
  • Exceptional stakeholder management skills, with confidence engaging executive-level clients and influencing cross-functional teams.
  • Strategic mindset with the ability to translate client needs into scalable solutions that deliver measurable business outcomes.
  • Leadership approach grounded in accountability, collaboration, and empowering teams to perform at their best.

It's a bonus if you have

  • Experience in the payments, financial services, or technology industry.
  • Advanced degree or additional qualifications in business, technology, or a related field.
  • Demonstrated success building new service offerings or expanding client portfolios in a professional services environment.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

    Transformation Director

    Apply now

    Our Benefits

    Explore the benefits we offer in the USA

    • My Health

      We offer access to medical coverage that supports the health and wellbeing for you and your family.

    • My Money

      In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

      My Lifestyle

      We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

    • My Family

      FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

    • My Time Off

      We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

      Application steps

      Submit Your Application

      Here's where we'll learn a little about you, why you want to join Global Payments, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

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      Application Review

      Once you’ve submitted your application, Globalpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

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      Interview with a Globalpayer

      This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Globalpayers.

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      Offer and Onboarding

      The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Globalpayer.

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        Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

        Sourcing Model

        Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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