Client Support Agent

Team Client Experience
Location Sydney, New South Wales, Australia
Position Type Part time
Reference Number R0072979

Man facing group of people presenting at a desk

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for Client Support Agents to join our ever evolving Technical Support team and help shape the future of global commerce.

About The Role

Do you enjoy helping people, solving problems, and learning new technology? Join Sentral, Australia's leading school management platform, and play a key role in delivering exceptional support to educators and school communities.

As a Client Support Agent, you'll provide first and second-level support, troubleshoot technical issues, build strong customer relationships, and help schools get the most value from our software.

Salary

The full-time equivalent salary range for this position is AUD $75,000 – $80,000 per annum, plus superannuation.

We are currently recruiting for two part-time positions, each working approximately 22.5 hours per week. The available shifts are:

7:30am – 12:00pm, Monday to Friday
2:00pm – 7:00pm, Monday to Friday

The salary for each part-time role will be paid on a pro-rata basis, according to the hours worked.

What You’ll Own

Deliver support via phone, email, tickets, and online meetings
Troubleshoot and resolve software and technical issues
Guide customers through system setup and usage
Build trusted relationships with school users and administrators
Escalate complex issues and collaborate with senior support team members
Manage support tickets to meet service levels and customer satisfaction targets
Contribute to knowledge-sharing, self-help resources, and process improvements
Work closely with colleagues to enhance the customer experience

What You’ll Bring

2+ years' experience in customer service, helpdesk, or software support
Strong troubleshooting, problem-solving, and analytical skills
Excellent verbal and written communication skills
Ability to manage multiple priorities and work independently
Customer-focused, solutions-driven mindset
Passion for technology and learning new systems
Experience with cloud-based applications and web technologies
Understanding of customer service best practices and SLAs

It's a Bonus if You Have

Experience in Education, EdTech, or supporting schools
Knowledge of SQL, debugging tools, or ITIL principles
Understanding of SDLC and web-based applications
Diploma or qualification in IT, Networking, or a related field
Familiarity with Sentral or other school management systems

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

#LI-HYBRiD

Client Support Agent

Apply now

Our Benefits

Explore the benefits we offer in Australia

My Health
We offer access to medical coverage that supports the health and wellbeing for you and your family
My Money
In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
My Lifestyle
We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.
My Family
FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Application steps

Submit Your Application

Here's where we'll learn a little about you, why you want to join Global Payments, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Globalpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Globalpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Globalpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Globalpayer.

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Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Two smiling women collaborating at their desk

Ready to take your future global? Become a GlobalpayerReady to take your global? Become a Globalpayer

Find your career

Client Support Agent

Job Description

My Health

My Money

My Lifestyle

My Family

My Time Off

Client Relations Lead, Platforms

Client Relations Lead, Platforms

Client Support Specialist - Inbound

Ready to take your future global? Become a GlobalpayerReady to take your future global? Become a Globalpayer

Client Support Agent

Job Description

My Health

My Money

My Lifestyle

My Family

My Time Off

Client Relations Lead, Platforms

Client Relations Lead, Platforms

Client Support Specialist - Inbound

Ready to take your future global? Become a GlobalpayerReady to take your future global? Become a Globalpayer

Ready to take your future global? Become a GlobalpayerReady to take your global? Become a Globalpayer

Ready to take your future global? Become a GlobalpayerReady to take your global? Become a Globalpayer