Market Development Representative

About ChargebackHelp

ChargebackHelp is a fast-growing leader in chargeback prevention and management, delivering innovative, data-driven solutions that help merchants reduce risk, recover revenue, and build resilient businesses. We specialize in supporting merchants in high-risk industries—where effective chargeback management is critical to long-term success. As we continue to scale, we’re looking for passionate team members who are eager to make a tangible impact, drive measurable results, and help shape the future of dispute resolution.

Key Responsibilities:

• Building a sales pipeline through own networking and prospecting efforts, generating meaningful leads for Sales Directors, accountable to annual revenue generation targets and KPIs
• Managing and qualifying inbound internal and external, marketing generated leads
• Researching key trade show and conference attending companies, identifying key prospects and setting up meetings for Sales Directors with relevant decision makers
• Drive appropriate discovery conversation, obtain necessary information to qualify a lead, showcase value and tee up the conversation for the Sales Director to drive forward
• Representing the company by traveling to industry related networking conferences; presenting and showcasing ChargebackHelp solutions in a face-to-face environment, manning booths, participating in networking events and dinners
• Gaining an excellent knowledge of ChargebackHelp products and solutions; presenting solution to prospects and clients and hosting demos
• Lead filing and opportunity reporting in sales CRM (Netsuite), appropriate marketing campaign allocation and follow ups
• Ensuring sales CRM is kept up to date with all leads, opportunities, their progress and competitive intel information to allow forecasting and reporting to function smoothly
• Working closely with Sales Directors across all regions to support in the prospect to client journey
• Successful candidate will be reporting to the CRO
• This is a Full-time role, candidates have to be open to travel possibly 8-12 times per year or when required

Skills Required:

• At least 1 years experience related to card-not-present transaction processing and online payment industries; understanding merchants, ISO’s, PSP’s, Acquirers, Payment Gateways, Fraud prevention platforms and their functions within the payment ecosystem
• At least 2 years of experience in Sales / BDM
• High level knowledge and understanding of chargeback and dispute workflows related to credit and debit card transactions online
• Proven lead-gen track record with ability to showcase value through a data driven business analysis
• Presenting well rounded direct to customer written and spoken communication related to prospecting and sales activities
• Driven, competitive and motivated to reach and exceed targets and KPIs
• Collaborative and team player
• Highly organized, able to follow processes, maintain CRM and allow for appropriate reporting for the company
• Experience working with CRMs, legal contract related processes, pricing approval processes
• Data oriented with experience working with large volumes of data in Excel related to customer optimization related tasks
• Flexibility related to work hours due to working across multiple time zones