HR Support Specialist I

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an HR Operations Specialist, Asia Pacific to join our ever-evolving Human Resources team and help deliver exceptional employee experiences across the region.

What you'll own

• Support end-to-end employee lifecycle activities across Asia Pacific, ensuring timely, accurate, and high-quality HR service delivery.
• Coordinate pre-boarding and onboarding activities including employment offers, employment verification, document collection and validation, employment contract preparation, welcome communications, and onboarding coordination with Payroll, IT, Facilities, and Hiring Managers.
• Prepare and issue HR letters, announcements, employment-related communications, and other HR documentation requested by local HR teams.
• Respond to employee inquiries regarding HR policies, benefits, and employee lifecycle processes while providing excellent customer service.
• Manage employee data and transactions within Workday, including leave administration, employee record updates, reporting support, and maintenance of personnel information.
• Maintain employee personnel files and electronic HR document repositories while ensuring compliance with internal policies and document retention requirements.
• Administer employee benefits enrollment and disenrollment processes for medical and life insurance programs, acting as a key point of contact between employees and insurance providers.
• Support annual insurance renewal activities and assist with employee claims, inquiries, and benefits-related matters.
• Coordinate employee offboarding activities, including exit communications, release documentation, and separation process administration.
• Generate and analyze HR reports to support audits, compliance reviews, and business requirements.
• Partner closely with local HR teams and cross-functional stakeholders to support regional HR initiatives, programs, and projects.
• Support process improvement initiatives by identifying opportunities to enhance operational efficiency and employee experience.
• Manage expatriate employee administration, including work permit applications, residence permit renewals, and related immigration processes.
• Track probation reviews and contract renewals, preparing required documentation and ensuring timely communication with managers and employees.
• Support HR procurement activities, including purchase requisition (PR) and purchase order (PO) processing, vendor account setup, and invoice tracking.
• Perform other related duties as assigned.

What you'll bring

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 1-2 years of experience in Human Resources, preferably within HR Operations, HR Shared Services, or an HR Generalist environment.
• Experience working in multinational organizations and/or shared services environments is preferred.
• Familiarity with Human Resources Information Systems (HRIS), preferably Workday.
• Strong proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint. Experience with Google Workspace is an advantage.
• Strong attention to detail with the ability to maintain data accuracy and confidentiality.
• Excellent organization and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and communication skills with the ability to collaborate effectively with employees and stakeholders from diverse cultural backgrounds.
• Customer-focused mindset with a passion for delivering exceptional employee experiences.
• Analytical mindset with the ability to generate, review, and interpret HR reports and data.
• Proactive problem solver who enjoys identifying opportunities for process improvement and operational excellence.
• Reliable team player with a strong sense of ownership, accountability, and service orientation.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

If you're passionate about HR Operations and creating outstanding employee experiences, then you sound like a Globalpayer.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.