Partner Operations Manager - Genius POS

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The Partner Operations Manager is responsible for driving operational excellence across the Global Payments Genius partner ecosystem, with a primary focus on partner integration migrations, technical partnership operations, integration governance, and cross-functional execution. This role serves as the operational backbone of the Director of Technical Partnerships organization, ensuring partners successfully onboard, migrate, launch, and support integrations across the Global Payments software portfolio.

The Partner Operations Manager will oversee large-scale partner migration initiatives involving new integration methodologies, APIs, certification standards, and platform modernization efforts. The role works closely with Partnerships, Product Management, Engineering, Implementation, Support, Legal, and Partner Marketing teams to ensure efficient partner execution and consistent partner experience.

This position combines program management, operational leadership, technical coordination, process improvement, and partner-facing engagement to accelerate integration delivery while improving quality, scalability, and partner satisfaction.

What you'll own:

• Lead partner migration programs from existing integration methods to new platform capabilities, APIs, certification frameworks, and architectural standards.

• Develop migration plans and processes, timelines, dependencies, risk assessments, and communication plans.

• Coordinate partner readiness activities including technical onboarding, testing, certification, launch preparation, and cutover planning.

• Manage migration governance, ensuring milestones, deliverables, risks, and escalation paths are clearly defined and tracked.

• Drive adoption of new integration standards while minimizing disruption to partners and customers.

• Own day-to-day operational management of the partner integration portfolio.

• Establish repeatable operational processes supporting partner onboarding, implementation, certification, launch, support, and lifecycle management.

• Partner with the Director of Technical Partnerships to improve efficiency, scalability, and execution across integration programs.

• Maintain visibility into partner implementation status, launch readiness, support issues, enhancement requests, and operational performance.

• Coordinate resolution of integration issues requiring cross-functional alignment.

• Maintain a centralized view of all active integrations, migrations, certifications, launches, and technical partnership initiatives.

• Build executive reporting, dashboards, KPIs, and operational metrics for leadership reviews.

• Monitor program risks, dependencies, resource constraints, and delivery commitments.

• Facilitate recurring operating reviews with Product, Engineering, Support, and Partnership stakeholders.

• Manage partner onboarding processes, documentation, technical requirements, certification workflows, and launch criteria.

• Coordinate partners with access to developer resources, sandboxes, testing environments, and technical support channels.

• Ensure partners understand integration standards, operational expectations, compliance requirements, and certification guidelines.

• Drive continuous improvements in the partner experience through automation, process optimization, and documentation enhancements.

• Act as the central operational liaison between partners and internal teams.

• Collaborate with Product Management on roadmap visibility and migration planning.

• Work with Engineering teams to align development activities, technical requirements, and deployment schedules.

• Partner with Support and Customer Success teams to address post-launch operational issues.

• Coordinate with Legal, Finance, and Commercial Partnerships teams on integration-related operational dependencies.

• Define and maintain integration of lifecycle standards, operating procedures, governance models, and best practices.

• Identify process bottlenecks and recommend improvements to accelerate partner onboarding and migration execution.

• Support development of partner certification frameworks, operational scorecards, and service-level expectations.

• Drive operational maturity through automation, documentation, reporting, and workflow optimization.

What you'll bring:

• 5+ years of experience in partner operations, technical program management, product operations, implementation management, integration management, or related functions.

• Experience managing complex cross-functional technology initiatives.

• Strong understanding of APIs, software integrations, SaaS platforms, and partner ecosystems.

• Proven ability to manage multiple concurrent projects and stakeholders.

• Strong analytical, organizational, and problem-solving skills.

• Exceptional communication and executive presentation abilities.

• Experience with Salesforce, project management platforms, and operational reporting tools.

It's a bonus if you have the following!

• Experience within payments, POS, restaurant technology, commerce platforms, or software ecosystems.

• Familiarity with developer portals, SDK onboarding, certification programs, and API lifecycle management.

• Experience overseeing partner migrations or platform modernization efforts.

• PMP, Agile, Scrum, or comparable project management certification.

Compensation:

Annual Salary Range: $120,000-$130,000

Additional Compensation: Annual Bonus Target

Our perks - what we’ll bring for you:

• A competitive salary and benefits package that recognizes your contribution

• Opportunities to grow your skills and build your career within a global business

• Access to learning, development and on-the-job experiences that expand your expertise

• A supportive, inclusive team environment where your ideas and input matter

• Time to give back through community and charity initiatives

• A global employee assistance program to support your wellbeing

• Recognition through a global platform that celebrates your achievements.

• https://jobs.globalpayments.com/en/why-global-payments/benefits/

About the Team:

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Apply now to take your career global!

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