Customer Service Representative

­­­­­­Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Customer Service Representative to join our ever Customer Service team and help shape the future of global commerce.

What you’ll own

· Telephone customer service providing advice and information on making transactions, terminal operation and more.

· Telephone handling of referral transactions.

· Providing information on upcoming merchant collaboration with POS or E-Commerce.

· Serving merchants on requests they have submitted.

· Directing the Service Technicians to the service and commercial outlets for matters requiring direct intervention.

· Telephone handling of referral transactions.

· Monitoring and implementation of emails addressed to the team.

· Directing a telephone call to the relevant unit in the event of a problem reported by the Merchant.

· Recommending changes to the processes in which the team is involved, aimed at optimising the work and increasing its efficiency, as well as seeking new solutions to cases observed in the team that require improvement.

· Informing the supervisor of any irregularities found in the performance of assigned tasks

· Carry out other tasks assigned by superiors.

The duties listed are indicative and not restrictive.

What you’ll bring

· Minimum secondary education. A university’s degree is desirable.

· Minimum one (1) year of experience in telephone customer service. Experience within the Fintech/payments industry would be beneficial

· Good computer skills, in particular software: MS Word, MS Excel, Outlook

· Knowledge of professional telephone customer service

· Knowledge of office equipment

· Ability to work as part of a team

· Excellent command of the Greek language (both written and verbally)

· English at a communicative level (B1)

· Ability to use their professional knowledge to optimise the work of the team and the systems.

· Highly organized, with a strong sense of urgency and the ability to multi task

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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