Alpha Delivery Manager

Job Description

Ready to take your career Global?

The Alpha Delivery Manager (under the supervision of their manager) is responsible for planning, coordinating, and executing assigned Alpha programs for early-stage products, services, and solution offerings. This role serves as the central point of coordination between pilot customers, internal business and technical teams, and key stakeholders to ensure successful Alpha delivery and achievement of program objectives.

The Alpha Delivery Manager oversees all aspects of Alpha execution, including participant onboarding, milestone tracking, feedback collection, risk management, and stakeholder communications. They work closely with Product, Pricing, Engineering, Operations, Sales, and Customer Success teams to validate assumptions, test new capabilities, and gather actionable insights that inform product development and go-to-market readiness.

As a primary point of contact for Alpha participants, the Alpha Delivery Manager plays a critical role in creating a positive customer experience, maintaining alignment on scope and expectations, and ensuring timely delivery of program objectives. The role is responsible for identifying and mitigating risks, managing competing priorities across multiple Alpha initiatives, and driving continuous improvement through lessons about learned and documented outcomes. Through effective execution and stakeholder engagement, the Alpha Delivery Manager helps determine product readiness, supports strategic decision-making, and contributes to successful transition from Alpha to broader market release.

What you'll own:

• Lead end-to-end execution of Alpha programs, ensuring milestones, deliverables, and timelines are achieved.

• Work with cross-functional teams across Product, Pricing, Sales, Operations, Marketing, and Support to drive successful Alpha delivery.

• Serve as the primary point of contact for Alpha participants, managing communications, expectations, and feedback loops.

• Track Alpha performance metrics, adoption trends, and customer outcomes to measure success and inform decision-making.

• Identify, assess, and mitigate delivery risks, escalating issues proactively and driving resolution plans.

• Facilitate regular stakeholder reviews, status updates, and executive communications on Alpha progress and results.

• Gather, synthesize, and communicate customer and partner feedback to influence product enhancements and go-to-market readiness.

• Drive continuous improvement by capturing lessons learned, developing best practices, and creating scalable frameworks for future Alpha programs.

What you'll bring:

• Bachelor’s degree or 4 years relevant experience in lieu of degree.
• Excellent written and verbal communication skills are necessary.

• The ability to travel for training or product collaboration may be necessary.

• Familiarity with project management software, such as Jira.

• Take initiative to recommend process improvements and demonstrate creative thinking.

• Ability to troubleshoot, document and communicate issues; translate customer issues into specifications.

• Documentation and training skills.

• Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism
• Some customer service experience is preferred.

• Some experience managing/organizing projects or products

It's a bonus if you have the following!

• Restaurant POS user experience or POS knowledge is a plus.

Compensation:

Annual Salary Range: $65,000-$75,000

Our perks - what we’ll bring for you:

• A competitive salary and benefits package that recognizes your contribution

• Opportunities to grow your skills and build your career within a global business

• Access to learning, development and on-the-job experiences that expand your expertise

• A supportive, inclusive team environment where your ideas and input matter

• Time to give back through community and charity initiatives

• A global employee assistance program to support your wellbeing

• Recognition through a global platform that celebrates your achievements.

• https://jobs.globalpayments.com/en/why-global-payments/benefits/

About the Team:

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Apply now to take your career global!

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EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.