ServiceNow Integration Admin Developer

The IT Service Management Office team has a great opportunity for a high energy ServiceNow Software Engineer who is passionate about being a part of a high performing team that builds, maintains and develops software integrations that enable IT Service Management practices to drive great user and stakeholder experiences and productivity. This is a highly collaborative role, where you will assist in leading the work across the ITSM organization and the larger technology enterprise to improve existing practices and define and implement new and emerging ITSM strategies and solutions. This role requires strong strategic thinking, cross group collaboration and a drive to offer solutions to benefit the company as a whole.

As a ServiceNow Integration Admin Developer you will apply your extensive knowledge of ServiceNow to integrate applications to ServiceNow to deliver enterprise-wide business processes to our organization. The ideal candidate is a master of ServiceNow development and administration. This candidate possesses the skills and essential knowledge necessary to design and build integrations with business services as part of an agile development team. Working across the platform, this role delivers new functionality and innovative solutions, and is a lead contributor to building integrations to the ServiceNow platform that will drive consolidation of processes into ServiceNow.

The ServiceNow Integration Admin Developer is part of a larger team delivering IT Service Management practice governance and solutions to address and meet requirements of the larger organization, including industry specific audit requirements. Focus on translating specific business requirements into technically enhanced and executable processes that are ITIL based.

You will get an opportunity to work closely with data and partner with internal teams as well as core business applications to continually drive feature and capability improvements. This is a challenge like no other, joining the team from the ground and because of your proximity to your partners and stakeholders; in some cases, the customer will be you.

The ideal candidate will be a self-driven individual with strong technical acumen, relationship building skills, and understanding our business:

• Demonstrates a growth mindset and takes pride in creating an environment where everyone does their best work and feels empowered to bring their authentic selves
• Passionate about making others successful
• Customer-obsessed with the focus to cut through the noise and build what our stakeholders’ need and not always what they want
• Excellence in leading partner collaboration across multiple teams both within and outside our organization boundaries

Responsibilities

• Analyze business needs, identify integration points between ServiceNow and other systems, and design integration architectures using appropriate integration patterns
• Develop systems integrations and process automation with external system REST APIs
• Perform integrations and process automation using ServiceNow Integration Hub
• Assist with design, creation and cataloging of business process flows
• Work with product owners/stakeholders to design scalable solutions that meet business requirements and can be easily maintained
• Handle Incidents per published SLAs, ensuring system stability by maintaining required maintenance tasks, and address any system issues with integrations that impact SLAs or platform health
• Update and maintain existing integrations to reflect changing business requirements or system updates
• Document and maintain functional business requirements, technical solutions, process flows and business use cases and provide training in knowledge gaps
• Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes

Qualifications

Required Qualifications

• 5+ years of development experience scripting/coding (JavaScript preferred)
• 2-3+ years of ServiceNow development experience to include designing, creating and configuring integrations.
• Experience configuring core ServiceNow modules in an enterprise environment including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• Experience with DevOps/DevSecOps and CI/CD implementation.
• Proficient in ServiceNow development, including scripting (JavaScript, Jelly), workflows, business rules, and UI development
• Experience with JavaScript, XML, HTML
• Experience in the SDLC methodology, Agile SCRUM, code development methodologies, test cases, test execution and deployment
• Experience in ServiceNow’s ITSM modules, the CMDB and ServiceNow’s Common Service Data model (CSDM)
• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
• Comprehensive understanding of Service Management processes
• Excellent analytical and creative problem-solving skills
• Technically savvy and able to design and build ServiceNow integrations that meet business goals and objectives
• Experience taking business requirements and converting them into ServiceNow platform capabilities
• Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements
• Capable of working independently as well as in a team environment
• Able to communicate (verbal and written) in a clear and concise manner, tailoring the communication appropriately to the intended audience
• Excellent active listening skills
• Capable of dealing with and managing conflict
• Able to work effectively in an environment with many competing and high priority demands
• ITIL v4 Foundation Certification
• BA/BS Degree in Information technology or a related discipline or comparable combination of education and successfully demonstrated experience

Preferred Qualifications

• ServiceNow Certified Application Developer, Integration Hub microcertification.
• Experience of ServiceNow’s Software and Hardware Asset Management module
• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITAM, ITOM, etc.) is a plus
• Experience with JIRA, Git and Confluence