Customer Service Representative I

Ready to take your career global?

Every interaction matters. As a Customer Service Representative at Global Payments, you’ll play an important role in creating positive experiences for cardholders and building trust with every conversation. You’ll be the first point of contact for customers, helping them resolve account and payment related questions quickly, accurately and confidently.

What you’ll own
- Deliver exceptional customer experiences by resolving payment and account related inquiries accurately, efficiently and with care.
- Create positive outcomes for cardholders by guiding them through card activations, payments and account updates with confidence and clarity.
- Drive customer satisfaction by identifying the root cause of inquiries and providing effective first-contact resolutions whenever possible.
- Build trust with customers by applying product, policy and process knowledge to deliver consistent and accurate information.
- Influence service quality by recognizing when issues require escalation and connecting customers to the right expertise for timely resolution.
- Strengthen operational excellence by maintaining accurate customer information and ensuring every interaction is documented correctly.
- Expand your expertise by continuously developing knowledge of client products, payment services and industry compliance requirements.
- Contribute to team success by delivering reliable service that supports client goals and enhances the overall customer experience.

What you bring
- A High School Diploma or equivalent qualification.
- Strong communication skills, with the ability to explain information clearly across phone, email, Short Message Service (SMS) and chat channels.
- A customer-focused mindset and a genuine passion for creating positive outcomes.
- Confidence using computer systems, data entry tools and multiple applications simultaneously.
- Strong attention to detail and the ability to follow established processes while recognizing when escalation is needed.
- A willingness to learn, grow and build expertise in payment products, policies and customer service practices.
- A collaborative approach and the ability to thrive in a team-oriented environment.

It’s a bonus if you have
- Experience delivering customer service in a contact center, retail or service-focused environment, creating positive outcomes and building customer confidence.
- Exposure to payment services, financial products or account management processes, enabling you to quickly build knowledge and add value from day one.
- A track record of learning new systems and technologies quickly, helping you adapt to changing business needs and deliver a seamless customer experience.

About the team

You’ll join a team that values collaboration, learning and growth. Working alongside experienced Globalpayers, you’ll build your knowledge of payment solutions, customer experience and the evolving world of commerce. It’s an opportunity to develop valuable skills while making a real impact for customers every day.
In this role, you’ll create confidence for customers by delivering timely solutions, owning customer inquiries from first contact through resolution and identifying the right path forward when additional expertise is needed. You’ll influence customer satisfaction, strengthen client relationships and contribute to the seamless payment experiences that help shape the future of commerce.

Our perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
A competitive salary and benefits package that recognizes your contribution
Opportunities to grow your skills and build your career within a global business
Access to learning, development and on-the-job experiences that expand your expertise
A supportive, inclusive team environment where your ideas and input matter
Time to give back through community and charity initiatives
A global employee assistance programme to support your wellbeing
Recognition through a global platform that celebrates your achievements

What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative — always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.