Onboarding Specialist

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an Onboarding Specialist to join our ever-evolving Operations team and help us unleash the potential of every business.

About the Opportunity

This position plays a key role in helping new customers get started with our eWAY and Ezidebit payment solutions. You'll guide merchants through the onboarding journey, ensure accounts are set up accurately and compliantly, and deliver a seamless customer experience from day one.

This is a great opportunity for someone who loves helping customers, thrives in a fast-paced environment, and takes pride in getting the details right.

Salary

• The annual salary range for this position is AUD 70,000 to 75,000 plus superannuation.
• This is a fixed-term position ending on 31 July 2027

What You'll Own

• Support new customers through the onboarding and account activation journey.
• Set up merchant accounts accurately across our eWAY and Ezidebit platforms.
• Conduct onboarding and compliance checks in line with business requirements.
• Manage customer enquiries via phone and email, providing timely support and guidance.
• Process account updates, product changes, and maintenance requests.
• Work closely with Sales, Risk, Credit, and Client Services teams to deliver a seamless customer experience.
• Maintain accurate customer data and achieve key onboarding and activation targets.
• Contribute to process improvements and identify opportunities to enhance efficiency and customer outcomes.

What You'll Bring

• A customer-first mindset and passion for delivering great service.
• Strong communication and relationship-building skills.
• Excellent attention to detail and problem-solving ability.
• The ability to manage competing priorities in a fast-paced environment.
• Confidence working across multiple systems and processes.
• A proactive approach, willingness to learn, and openness to feedback.
• Strong accountability and commitment to delivering quality outcomes.

It's a Bonus If You Have

• Experience in payments, fintech, banking, or financial services.
• Knowledge of merchant onboarding or compliance processes.
• Experience using Salesforce, Genesys, or similar CRM/workflow systems.
• Background in customer onboarding, customer success, or client support roles.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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