Infrastructure Operations Manager

Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for an experienced Infrastructure Operations Manager to join our ever evolving team and help shape the future of global commerce.

Job Summary

We are seeking an experienced Infrastructure & Operations Manager to lead and manage the delivery, optimization and operational excellence of the infrastructure that supports a number of platforms in the Global Payments ecosystem. This role is responsible for overseeing the day-to-day operations of services, ensuring high availability, scalability and security & compliance while also driving innovation and efficiency. The ideal candidate will have a proven track record in leading infrastructure teams that support mission critical services.

What You’ll Own

Leadership

• Lead and manage teams across a number disciplines (Infrastructure, Database, Networks)
• Coordinates key operational and project workload for the team ensuring timely completion in a progressive manner that biases lean approaches and continuous improvement

Infrastructure & Operations Management

• Oversees key operational processes such as Vulnerability & Patch Management
• Manage capacity planning, cost optimization and performance tuning of cloud resources
• Build strong relationship with Platform Engineering team, enhancing handover processes to ensure smooth transition to operations team members
• Lead incident response and subsequent root cause analysis for infrastructure related issues
• Develop and maintain Disaster Recovery plans that match the appropriate Recovery Time Objective (RTO) and Recovery Point Objective (RPO) for each service. Ensure regular tests of associated plans

What you’ll bring

• At least 5+ years of experience in a managerial role
• Computer Science or similar third-level qualification
• Excellent leadership, organizational and communication skills
• Experience in Cloud or hybrid cloud environments would be preferred
• A drive to proactively identify and implement improvements in how we work
• Experience with working in a PCI compliant environment

About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.