Back to all roles
Client Success Manager
- Team Client Experience
- Location Cuajimalpa, Mexico
- Position Type Full time
- Reference Number R0070668
Job Description
Ready to take your career global?
Every interaction with a client is an opportunity to build trust, solve meaningful challenges and create lasting impact. At Global Payments, as a Client Success Manager you’ll join a team that keeps businesses moving by delivering the expertise and solutions our clients rely on every day.
What you’ll own
- Build trusted client relationships by delivering accurate technical guidance that resolves issues and strengthens confidence in Global Payments solutions.
- Drive timely issue resolution by investigating technical questions, identifying root causes and delivering clear, effective outcomes.
- Turn client needs into practical solutions by recommending products, services or enhancements that create long-term value.
- Own the accuracy of account and system updates by validating changes and ensuring successful outcomes for every client.
- Use data and issue tracking tools to maintain clear documentation, improve visibility and enable informed decision making.
- Partner with technical teams, account management and other business partners to deliver seamless solutions and exceptional client experiences.
- Grow your expertise across products, systems and the payments industry to expand your influence and deliver greater value to clients.
- Identify opportunities to improve processes and contribute ideas that strengthen service quality and client satisfaction.
What you bring
- A bachelor’s degree or an equivalent combination of education, training and experience.
- Strong problem solving skills with the ability to evaluate information, make sound decisions and deliver effective solutions.
- Clear written and verbal communication skills, with the ability to explain technical concepts in simple business language.
- A passion for learning new technologies, products and the payments industry.
- The ability to build strong relationships through collaboration, curiosity and a client first mindset.
- Strong attention to detail with the ability to manage multiple priorities while delivering accurate results.
Every interaction with a client is an opportunity to build trust, solve meaningful challenges and create lasting impact. At Global Payments, as a Client Success Manager you’ll join a team that keeps businesses moving by delivering the expertise and solutions our clients rely on every day.
What you’ll own
- Build trusted client relationships by delivering accurate technical guidance that resolves issues and strengthens confidence in Global Payments solutions.
- Drive timely issue resolution by investigating technical questions, identifying root causes and delivering clear, effective outcomes.
- Turn client needs into practical solutions by recommending products, services or enhancements that create long-term value.
- Own the accuracy of account and system updates by validating changes and ensuring successful outcomes for every client.
- Use data and issue tracking tools to maintain clear documentation, improve visibility and enable informed decision making.
- Partner with technical teams, account management and other business partners to deliver seamless solutions and exceptional client experiences.
- Grow your expertise across products, systems and the payments industry to expand your influence and deliver greater value to clients.
- Identify opportunities to improve processes and contribute ideas that strengthen service quality and client satisfaction.
What you bring
- A bachelor’s degree or an equivalent combination of education, training and experience.
- Strong problem solving skills with the ability to evaluate information, make sound decisions and deliver effective solutions.
- Clear written and verbal communication skills, with the ability to explain technical concepts in simple business language.
- A passion for learning new technologies, products and the payments industry.
- The ability to build strong relationships through collaboration, curiosity and a client first mindset.
- Strong attention to detail with the ability to manage multiple priorities while delivering accurate results.
It’s a bonus if you have
- Experience working in the credit card or payments industry.
- Previous experience in a client facing technical support or service role.
- Familiarity with issue tracking systems or customer relationship management (Customer Relationship Management, CRM) tools.
About the team
You’ll work alongside experienced professionals who are passionate about sharing their knowledge and helping you grow. As you build your technical expertise and deepen your understanding of the payments industry, you’ll gain opportunities to influence client success while developing a career with a global leader shaping the future of commerce.
In this role, you’ll build trusted relationships with clients by delivering timely technical guidance and practical solutions. You’ll own the resolution of client issues from investigation through outcome, strengthen confidence in our products and services, and create positive experiences that help businesses succeed. Every solution you deliver will contribute to the future of commerce by making payments simpler, smarter and more reliable.
Our perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
A competitive salary and benefits package that recognizes your contribution
Opportunities to grow your skills and build your career within a global business
Access to learning, development and on-the-job experiences that expand your expertise
A supportive, inclusive team environment where your ideas and input matter
Time to give back through community and charity initiatives
A global employee assistance programme to support your wellbeing
Recognition through a global platform that celebrates your achievements
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative — always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Diversity and EEO Statements
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
