Customer Success Manager

Make your mark at one of the biggest names in payments. We’re looking for a Customer Success Manager to join our ever-evolving Small & Medium Enterprise Team and help shape the future of global commerce. In this role, you’ll help businesses unlock greater value from their payment solutions while driving growth, retention and long-term success across a portfolio of merchant partners. By combining relationship management, commercial insight and customer advocacy, you’ll directly influence customer loyalty, revenue growth and the adoption of innovative payment technologies. Working alongside a high-performing team, you’ll have the opportunity to make a measurable impact on client outcomes, strengthen business performance and support Global Payments’ mission to deliver seamless, customer-focused solutions that power commerce around the world.

What you'll own

• Drive revenue growth across your merchant portfolio by identifying opportunities to expand solution adoption, increase client value and contribute to sustainable business growth through strategic upselling and cross-selling.
• Strengthen client retention and loyalty by proactively addressing business needs, resolving challenges and building trusted partnerships that improve satisfaction and reduce attrition.
• Influence merchant success through consultative expertise by delivering insights and recommendations that help clients optimize payment solutions, improve efficiency and achieve their business goals.
• Champion exceptional customer outcomes by taking ownership of complex issues, accelerating resolution and creating seamless experiences that build confidence in Global Payments as a trusted partner.
• Expand the impact of payment technologies and services by helping merchants adopt solutions that drive operational improvements, support growth and create long-term value for their businesses.

What you'll bring

• Experience in sales, account management, customer success or a related client-facing role, with a track record of achieving growth and retention outcomes.
• Strong relationship-building and negotiation skills, with the ability to influence decisions and create value for clients.
• Excellent verbal and written communication skills, with the confidence to engage customers professionally across multiple channels.
• Strong business acumen, analytical thinking and problem-solving capabilities that enable effective decision-making and customer-focused solutions.
• Postsecondary education in Business, Sales, Marketing or a related discipline, or equivalent relevant experience.

It's a bonus if you have

• Experience within the payments, financial services or technology industry.
• Bilingual communication skills in English and French.
• Proven success managing a portfolio of small and medium-sized business clients while balancing growth, retention and service excellence.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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