At Global Payments, we think like a client. That means understanding their goals, anticipating their needs, and helping their businesses succeed. To celebrate Customer Service Week this year, we're spotlighting some of the Globalpayers who bring this value to life every day.
Meet the customer service stars making a difference in Warsaw, Poland.
Jakub, Technical Support & Integration Specialist, specializes in helping clients connect payments technology with their business systems. He enjoys tackling complex challenges and working alongside clients to bring their ideas to life.
Our think like a client value guides how our teams support customers every day. Jakub commented, “One memorable project involved building a complex loyalty program for a restaurant chain. We took the time to really understand the client’s vision first hand, so we could develop a solution that strengthened our partnership and exceeded expectations.”
For Katarzyna, Deputy Regional Sales Director, SME & Digital Sales, customer service is about creating trust and long-term relationships. Katarzyna approaches every customer interaction as an opportunity to understand her clients' goals and become a trusted partner in their success.
Reflecting on a recent customer request, Katarzyna commented, “Even a single conversation can create a lasting impact. A customer requested something that many believed couldn’t be done. But by being curious, connected and determined, we were able to deliver and open the door to new opportunities.”
Blanka, Sales & Customer Service Advisor, believes great customer service starts with listening. She enjoys learning about each client's unique business needs and finding solutions that make their day-to-day operations easier.
For Blanka, nothing is more rewarding than hearing from seasonal customers who return year after year. “Those returning partnerships represent something bigger than a sale. They reflect trust built over time.”
Karolina, Customer Operations Associate, has been celebrated for delivering exceptional service to clients, creating positive experiences for them every day. When recognizing her, a fellow Globalpayer commented, “Her customer-first mindset and responsiveness create trust. Whether she’s helping a client find the right solution or supporting a team member, Karolina consistently demonstrates a collaborative spirit that helps us win as one team.”
Celebrating Customer Service Week across the globe
In October, Customer Service Week was an opportunity for our global teams to celebrate the Globalpayers who think like a client. We’ve heard from some of our team members in Warsaw, who celebrated Customer Service Week with events that sparked conversations, gratitude, and connection. Taking time to step away from daily responsibilities, they reflected on their shared accomplishments and recognized the collective effort that helps create exceptional experiences for customers across the region.
In Moon Township, Pennsylvania & Winston-Salem, North Carolina, US, Customer Service Week was designed to thank team members for the difference they make each day. Globalpayers celebrated the people who consistently go the extra mile to support their clients and each other, while also enjoying caramel apple bars, kettle corn, seasonal crafts, and friendly competitions. Remote team members also joined the fun through online challenges.
In Manila, Philippines, Customer Service Week kicked off with a special recognition program celebrating team members for their dedication, passion, and commitment to delivering exceptional service. Globalpayers across different parts of the business joined their celebrations, highlighting the collaborative and connected culture that powers our customer experience.
One global team, one shared purpose
Across Global Payments, our people are united by a shared commitment to understand our clients, solve challenges, and help businesses grow. Whether they're providing technical expertise, building trusted relationships, or delivering exceptional day-to-day support, they bring our think like a client value to life every day.
If you're looking for a career where you can make an impact, connect with talented team members, and help shape exceptional customer experiences, explore our open roles and join us in making everyday commerce better.
